Choose a Higher Standard of Property Management in Del Mar

We work with professionals in our industry frequently and Cheryl at Chase Pacific knows her stuff. She frequently teaches realtors best practices and she has a great team. I have referred her multiple clients and all have been satisfied. I would recommend Chase Pacific for Property Management.

Lived on one of their properties they managed for over a year, they were wonderful property managers. Our water heater went out while living there was replaced and fixed in less than 3 hours from notifying them. Every question I had concerning the property they answered timely and was very helpful. They always reached out to the property owner and got back to me very quickly as well. We really enjoyed living in our apartment with them as the manger. We would have continued to rent had we not moved towns.

Worst property managers ever!!!!! My parents decided to trust this company with their rental property because they wanted to do things the right way and find good tenants without any headaches. It was their first time renting out their property and they know nothing about it so they thought property managers would be a great idea. Cheryl and Tristan were "managing" their property. Took them 2 or 3 months to rent it out because they took too long to post the property and then included a wrong address so people couldn't find it . Then they decided to rent it out to the worst tenants ever. I don't know what they were thinking when they looked at those peoples background checks and the fact that they barely made 3x the rent. I'm sure they didn't call their employers and former landlords to see if they were good tenants. They didn't do their due diligence at all. Because in the first month they struggled to pay rent they were sending $500 every week and in the first 30 days they should’ve kicked them out for that so we didn’t have to evict them for a year but they did not. Why? Because every time tenants pay even few hundred bucks of the rent, the property managers get their cut first and then they don’t care about the rest. It should’ve been until full months rent is paid they don’t get anything, this way they’d be more motivated to work. After that I went to see Tristan in person at their office to to explain to them how worried we are and what could be done about the situation. But that didn’t do anything. After 2 months tenants stopped paying rent and it took them like another 2 or 3 months to post an eviction notice. Throughout this whole time Cheryl and Tristan did not keep us updated about anything going on while my parents were loosing their mind. They messed up with the attorney too, gave them the wrong address AGAIN. And of course they didn’t have the guts to tell us they made the same mistake again. Instead they said nothing and left us in the dark having to deal with the whole situation on our own. We called our attorney and found out they had the wrong address. We had to call the court, attorney, the sheriff so many times on our own to find out any information. Now finally after 6 months it's over but could've been over so much sooner if THEY DID ANYTHING. Now we got the bill from our attorneys and in the beginning we were told that the retainer should cover the whole process. So we were shocked when we were received an outstanding bill. Turns out because Cheryl and Tristan failed yet again to give the attorney the right address in the beginning, the first case was denied by the court. SO THEY HAD TO FILE A NEW CASE. And charge us again for doing the same thing twice. This is outrageous. How can a "professional" company handle such an important matter with this little care???? And we did not know about this until now. Until we got the bill and called the attorney to find out what Cheryl and Tristan have done. They didn't let us know. And this makes perfect sense now. Now I understand why they've been avoiding us so much this whole entire time. And now we contacted them again 2 weeks ago to peacefully resolve this situation and they are not answering us of course. They know they messed up and. When we manage do reach to them and ask questions, they don't really answer them. I don't understand what is wrong with them but looking through all the emails, there's not one properly answered question that we got from them. I call them " Managers who can't manage" Continued

Google didn’t let me post all of it so continuing. Even now there are still things that they need to let us know about but they re taking their sweet time. They re never late to post any chargers though. And now that we’re threatening to sue they finally decided to reach out to and I finally talked to Cheryl. Turns out when I went to visit them that wasn’t alarming enough. She denied everything that we talked about. Giving wrong address twice, not following up with attorney and court, not keeping us updated. Turns out the hoa gave them the wrong address??? And we can prove that that’s a lie because the address that they put is not at all the real address it’s like they posted a completely different property. Turns out the attorney wasn’t returning their calls? And she blamed us for hiring our own attorney instead of using theirs… well we don’t trust them anymore. And that is a lie to because they were the ones who filed to the attorney, so they are the ones who would be contacted by Attorney not even my parents them. They were even sent the bill, but for some reason, Attorney wasn’t returning their calls like there’s some strangers when I called the Attorney He answered all of my calls and always returned them, and I was always able to reach someone and I’m not even in the case. I am an outsider. I am nobody they still talk to me so that’s another lie. But then, what about calling the court and the sheriff she actually never answered those questions. She changed the subject. I was the one who called the sheriff and the court almost every week and actually until I called the court. They weren’t even looking through the cases from that date, but after I called, they immediately looked through it. That’s why it’s important to keep up and push everyone to do their jobs. Also, the attorney send those property managers the bill but before they sent the bill, I actually called them and they sent me the bill to my email so I know what the actual bill looks like and what they showed us what the Attorney gave them does not match. They’re missing the bill From when the case was denied. Why? did they do that on purpose because they were trying to hide the fact that they made a mistake? There are two bills. There were two cases. I got two bills from the attorney. They only sent us one. that’s a little weird. Trying to think what they did this whole year and other than collect my parents money and post notices when we told them too, I can't think of anything. I've never seen a more disgraceful, dishonest, unprofessional and unaccountable property management company. ZERO STARS. This is from Elena Clement.

I have known Cheryl now for almost three years. Her professionalism and honesty are always at the top!